Customer Service
We're here to make your Dlala Rugs experience as simple and enjoyable as possible.
Whether you have questions about delivery, returns, caring for your rug, or tracking an order, you'll find everything you need below.
Shipping & Delivery
From Morocco to your home. Learn more about order preparation, international shipping, delivery times, tracking and customs.
Shipping InformationReturns & Exchanges
We want you to feel confident when choosing your rug. Discover our return conditions, refund process and what to do if your order arrives damaged or incorrect.
Returns & ExchangesRug Care
A handmade rug is made to be lived with and enjoyed for many years. Follow our simple care recommendations to protect its wool, colors and unique character.
Discover Our Rug Care GuideFrequently Asked Questions
Have a question about our rugs, craftsmanship, shipping or orders? You may find the answer in our Frequently Asked Questions.
View FAQsTrack Your Order
Your rug has started its journey from Morocco to your home. Check the latest shipping information and follow your delivery.
Track My OrderContact Us
Still need help? Our team will be happy to assist you before or after your purchase.
Contact Dlala Rugs